These Booking Terms apply to "Number 14", our
officers, employees and agents (‘We’/’Us’/’Our’) and the person or legal
entity making the Booking or to whom We supply services in respect of
the Booking (‘You/Your’). These Booking Terms are governed by English
law and apply to all Bookings except where We agree in writing other
By making a Booking You are deemed to accept these Booking Terms.
Bookings are made and a contract between You and Us
comes into effect when We accept a reservation from You. We will accept
a reservation when We have confirmed Your reservation and received the
deposit payment of the total price quoted. You must be able to enter
into a legally binding contract and be over 18yrs to make a Booking.
Bookings must be paid for using an acceptable and valid credit or debit card, we do accept cheques but if paying by cheque it must be sent to us 7 days before the start of your stay so it can be cleared.
For telephone bookings Your Card will be debited for 1 night by way of deposit, regardless of the length of your stay. You may opt to pay the full amount at the time of booking or request to pay just 50% of the first nights stay. We will take the outstanding balance on the day of arrival.
All published rates include VAT where applicable
(and local taxes) at the current rate. Rates are per room per night. If
You have selected supplements they will be added to the total price of
the Booking. Rates do not include other costs you may choose to incur
during Your stay (unless otherwise stated). Rates quoted are correct
only for the specific number of guests, nights and dates shown. Should
You change the number of guests, dates or room nights, then the rates
are subject to change.
PLEASE NOTE we do not have a 24 hour reception. We
are a small guest house, check in can be arranged at anytime as long as
we know when you are planning to arrive. If possible can you please pick
up your hotel keys before 6pm. If is not possible to PLEASE LET US HAVE
A APPROXIMATE ARRIVAL TIME THE DAY BEFORE YOU ARE DUE TO ARRIVE.
Check-out is at 11:00 (GMT). An early arrival / late check out may be pre arranged and accommodated where possible. Any unauthorised late check out is subject to a fee of £50 to your credit/debit card without notice.
In the rare case that due to unforeseen circumstances we cannot deliver Your requested accommodation, You will be offered alternate accommodation within number14 or local Guest Accommodation OR a full refund.
If You cancel Your Booking or part of Your Booking
more than 7 Days before the scheduled date of arrival, a full refund of
the amount paid will be processed to Your credit or debit card within 5
working days, less a 10% administration fee. If You cancel Your Booking
or part of Your Booking within 7 Days of the scheduled date of arrival,
we will endeavour to resell the room and You will only pay 50% of the
total booking fee. If the room does not resell a charge equivalent to
the total Booking price that includes any supplements selected by You
will be levied. If You cancel Your Booking or part of Your Booking
within 2 days of the scheduled date of arrival, a charge equivalent to
the total that includes any supplements selected by You will be charged
to your debit/credit card. To make a cancellation You must call us on
01273681403/ 07874218075 and quote Your reservation name and check-in
date. Cancellation or early departure during your stay will not be
eligible for refund.
If We identify a genuine technical error with the booking system's advertised pricing and notify you of that error within 48 hours, We reserve the right to Cancel Your booking and make a full and final manual Refund. For mechanical calculations, a party may be able to set aside the contract on these grounds provided that the other party does not try to take advantage of the mistake, or 'snatch up' the offer (involving a bargain that one did not intend to make, betrayed by an error in arithmetic).
To amend Your Booking, call Us on 01273 681402. If
you amend Your Booking within 7 Days of the scheduled check-in time on
the date of arrival, and as a result You cancel any room night with less
than 7 Days notice a charge equivalent to the total price (including any
supplements selected by You) for that room night may be levied. Payment
The first night of the price quoted for the Booking is payable and will
be charged to Your credit or debit card at the time of Booking. All
additional goods and services purchased during your stay must be paid in
full on presentation of invoice at check-out.
Conditions of Stay
We have some standard rules that are designed to
ensure that we comply with regulations relating to matters such as fire,
health and safety and to enhance the comfort and wellbeing of our
guests. If you would like to check our conditions of stay please contact
us. We reserve the right to terminate Your Booking immediately without
being liable for any refund or compensation where You engage in
unacceptable behaviour that causes a disturbance or nuisance to other
guests. We have double rooms, double rooms are for 2 people. If its
found that more that 2 people are staying in the room you will asked to
leave immediately and you will be charged for your full amount of your
stay and your card will be debited without notice.
Other than for death or personal injury caused by
Our negligence or misrepresentation, Our total liability to You is
limited to the price of the Booking and to the fullest extent permitted
by law all warranties are excluded and in no circumstances will We be
responsible for any indirect or special damages. We will not be liable
for failure to perform to the extent that the failure is caused by any
factor beyond Our reasonable control. You are responsible for any damage
or loss caused to Us or our property by Your act, omission, default
or neglect and You agree to indemnify Us and to pay Us on demand the
amount reasonably required to make good or remedy any such damage or
We may process the information You provide to Us
for the purposes notified by Us to the Information Commissioner. By
making a Booking, You consent to this processing and retaining
The Guest Accommodation is non-smoking. For the
care of future guests, if you smoke in your room a charge of will be
made to your credit/debit card without prior notice for the cost of deep
cleaning the room.
Conditions of Use
Pets are not permitted.
Hen and stag parties are not accepted. If your booking is found to be for a hen or stag party, your booking will not be honoured and a refund will not be made available.
Check in and check out times may be altered by prior arrangement if required.
It is Your responsibility to look after your key. If you lose your key the charge is £10.00.